no department

[lephio]

i set office/departments to all my users. but when i clic on the "Total Punch Hours" report, i always get two "No Department" total on each user.

shall i have to configure something more?

[JohnMS]

The no department in the total hours reports is for punches that are into a specific department. It is not an indication if a user is in a department, only what departments he punched into and for how long. Does that clear it up?

[lephio]

i'm sorry but i can't understand!

here's my report ("entrata" is the italian word for "in", and "uscita" for "out"):



First of all i don't know why on Friday i get "65.5" on "uscita".

Then, i understand tc as i "punch in" when i step into my office, and i "punch out" when i go outside. So i really don't know how to get the total hours worked for each person. have i misunderstood the meaning of "punch"!?

[JohnMS]

In the report you're seeing the daily totals for each punch status broken down by department. In this case none of the punches were associated with a department. Does that help clear it up?

[randlieb]

I have the same issue and do not understand your answers to his questions.
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The no department in the total hours reports is for punches that are into a specific department. It is not an indication if a user is in a department, only what departments he punched into and for how long. Does that clear it up? No I don't understand what you are saying here...!!! Can you try to rephrase that?
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I have this enabled:
Display the name of the department for each punch in all reports? Default is 'Yes'. (I have it set to 'Yes')

I would think this means that when I pull up a report the department name will be where 'no department' is.

My user that I am testing with is set up in a department, but this department does not show up in the report, only 'no department'.

HELP?

[JohnMS]

I have this enabled:
Display the name of the department for each punch in all reports? Default is 'Yes'. (I have it set to 'Yes')

I would think this means that when I pull up a report the department name will be where 'no department' is.

My user that I am testing with is set up in a department, but this department does not show up in the report, only 'no department'.

Each punch made can be associated with a department. If a user associates a punch with a particular department it is stored in the database. If the user does not associate a punch with a department, there is of course no department to store in the database. When you run a report you can choose to display an associated department with a particular punch. From your indication you have told it to display the department associated with each punch. If a user has not specified a department for that punch "No Department" is displayed to indicated that sate. If the user did associate a punch with a department, then that department is displayed.